Feedback
ASSIDA WELCOMES ALL FEEDBACK AND COMPLAINTS
African Sub-Sahara International Development Agency (ASSIDA) is committed to providing the best possible service, but we understand sometimes it does not work out as it should. In such case, ASSIDA welcomes your feedback. We view all feedback, including complaints, as a positive opportunity to improve the quality of our services and regularly revise the way we deliver services.
There will be no repercussions as a result of making a complaint. You will not be disadvantaged, treated any differently or lose access to the services we provide to you.
Below is how you can do to make a complaint, including what you can do if you are not satisfied with the way we handle your complaint.
HOW WE DEAL WITH A COMPLAINT
ASSIDA will contact you within 3 business days of receiving your complaint.
We will endeavour to have our investigation resolved within 5 business days and we will keep you informed of this progress.
Once our investigation is complete we will contact you with the result of our findings. You will then have the opportunity to comment and provide feedback. You also have the right to request a meeting with a senior member of management to discuss your concerns.
All complaints are treated confidentially. Only the people required to find a resolution will be involved. We aim to deal with your complaint in an ethical, timely and transparent way.
If you are not happy with the way we handled your complaint, or you wish to appeal the outcome of your complaint, you can ask for the decision to be reviewed by our Managing Director.
HOW TO MAKE A COMPLAINT
If you are not satisfied with any aspect of our work and you would like to make a complaint, please fill in the online form below, or click here to download the hard copy which you can fill in and send back to: assida.headoffice@yahoo.com
You can also contact the following organisations:
Australian Human Rights Commission
Complaints Info line: 1300 656 419 TTY: 1800 620 241 Email: complaints@humanrights.gov.au Web: www.humanrights.gov.au
Anti-Discrimination Board (NSW)
Phone: (02) 9268 5544 Email: complaintsadb@agd.nsw.gov.au Web: www.antidiscrimination.justice.nsw.gov.au
Department of Family and Community Services
Phone: (02) 9377 6000 TTY: 133 677 Email: servicembx@facs.nsw.gov.au Web: www.facs.nsw.gov.au
Ombudsman Office (NSW)
Phone: (02) 9286 1000 Toll Free: 1800 451 524 TTY: 133 677 Email: nswombo@ombo.nsw.gov.au
To make a complaint, please fill in the form below. Mandatory fields are marked with an asterisk (*).